Shipping & Returns
Delivery charges vary according to the type of goods ordered. Please accept that we are unable to refund any cost for postage that you may have paid, unless we have sent you an item incorrectly or the item is deemed to be faulty.
We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We aim to despatch all authorised orders World-wide within 1 working day. Working days are Monday to Friday. However, there may be circumstances beyond our control which delay delivery. We cannot be held responsible for any delays caused by our couriers.
Risk & Ownership
The risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased for a full refund within 7 days of receipt of goods. To cancel, you can email or write to us within seven working days of delivery of your order, quoting your order number. You must not use your items and must return them unopened and in the original packaging. A refund of the cost of the goods, excluding carriage charges, will be sent to you within 30 days.
Please check that you have ordered correctly and received the right products as soon as they arrive. Due to the nature of the goods we regret that we cannot exchange any goods once the tamper evident container has been opened. If you have ordered the incorrect goods in error, we will replace them providing they are returned in good condition and unopened within 14 days of receipt, but this will incur a postal charge. It is important to us that you are satisfied with our service. If you need to return goods to us for any reason more than 7 days after receipt, we will normally issue you a credit note for the value, providing that the goods are unopened, in good condition and have a shelf life that is in excess of 6 months of their expiry or use by date. Before returning any goods to us you must contact us to be given a Return Merchandising Authorisation (RMA) number.
Loss or Damage
Occasionally goods may be lost in the post and we will send a replacement order when this occurs. However Royal Mail does not accept that a delivery is lost until 7 working days following dispatch. We therefore only send replacements after this period has elapsed. In all cases we must be informed of non-arrival, damage or shortages within 14 days of the order being placed otherwise no claim can be made or replacement goods sent.
You can order goods on our website to be sent direct to you from the UK, be aware that in many countries the products do require import or quarantine permits before they will be allowed entry. They may also be subject to import tax payments. Therefore any goods being sent from the UK to overseas destinations are sent entirely at your own risk and we accept no responsibility once they have left our warehouse.